"Extending IT service management capabilities over and above engineering services to deal with small business-centric use circumstances; taking care of service demand and provide by way of a popular System, portal, and service catalog; and rushing up innovation and workflow automation by way of PaaS/lower-code progress tooling." - Charles Betz, https://applying-it-service-manag59258.activoblog.com/35830494/how-applying-it-service-management-can-save-you-time-stress-and-money