"Extending IT service management capabilities over and above know-how services to deal with small business-centric use situations; taking care of service need and provide through a popular platform, portal, and service catalog; and speeding up innovation and workflow automation as a result of PaaS/lower-code improvement tooling." - Charles Betz, Forrester https://enterpriseservicemanageme28369.ambien-blog.com/39788667/considerations-to-know-about-enterprise-service-management-esm