When you need help, always go to an official McAfee site else call us at +61-(1800)-592-260. You can get to them by clicking the links below: McAfee Customer Service Support Portal: www.mcafee.com/support. McAfee Contact Us page: www.mcafee.com/support/contactsupport. https://himss.zendesk.com/hc/en-us/requests/65693