Last month, I watched my colleague Sarah start her morning by browsing handbags on her phone during her train commute. Later, she continued researching options on her work laptop, comparing features and reading reviews. That evening, she received an email with personalized recommendations based on her browsing history, which prompted her to visit the physical store over the weekend. T... https://outboundmarketo.com/mastering-the-art-of-seamless-customer-experiences-across-channels/